JKWhitehead & Associates

Behavioral EQ

Behaviour EQEmotional Intelligence – Behavioral EQ

Our brain is highly complex, and the emotional side vastly outweighs the rational side. In essence, the emotional brain controls us, while the rational brain is too often left to contemplate our actions in retrospect.Our emotions tend to be negative more often than positive. We fear the worst, and we look for danger in the midst of change. We act impulsively without considering natural consequences. All of this occurs subconsciously because of the way our brain functions. But where these natural tendencies helped us survive in the past, our brain’s function is not a great fit for the challenges in the modern workplace.Efforts to develop emotional intelligence have shown that EQ skills significantly correlate with improved leadership performance, improved sales and more successful recruiting. TRACOM’s Behavioral EQ Model offers a way to understand our emotions and those of others. With that understanding, we can control our emotions, influence others and achieve greater success. As the third-generation Emotional Intelligence model, Behavioral EQ draws on years of research to present practical and actionable strategies for putting EQ to work in meaningful ways. Behavioral EQ training focuses on real people achieving real results in the real world.

The modern workplace calls for a new kind of Emotional Intelligence model focused on the most practically important aspects of EQ and focused specifically on modern workplace challenges. Research shows that the behavioral elements of EQ — the aspects of the model that focus on our actions — lead to the most visible and meaningful improvements. These same behavioral aspects have proven to be the best predictors of job performance and success.The third generation of Emotional Intelligence focuses on these behavioral aspects, so we now distinguish between Emotional Intelligence, which focuses on emotion awareness, recognition, and understanding, and Behavioral Intelligence, which represents practical skills that directly influence others and our own effectiveness.

Emotional Intelligence

  • Perceiving and understanding one’s own emotions and the emotions of others
  • Gaining insight into oneself
  • Exercising empathy for others’ experiences

Behavioral Intelligence

  • Recognizing the impact that emotions have on one’s own behavior and the behavior of others
  • Using this awareness to manage personal behavior and relationships

To fully understand the differences, consider that Emotional Intelligence is completely internal; it is a person’s ability to understand his own emotions and recognize the emotions of others. Therefore Emotional Intelligence can be thought of as preceding Behavioral Intelligence. It might be helpful to practice Emotional Intelligence, but it is difficult to observe and put into action. Further, Behavioral Intelligence has proven to generate visible increases in productivity, team cohesion, employee engagement, leadership performance and the ability to effectively navigate change. Click any of the links below for information about how Behavioral EQ can impact each of the following areas:

The business case for a third-generation Emotional Intelligence model is clear:

  • An insurance company found the average policy value sold by agents with high EQ was twice that of agents with low EQ.
  • A study of 500 executive search candidates identified emotional competence as a better predictor of placement success than intelligence or prior experience.
  • A consumer products company found a “strong relationship” between superior performing leaders and emotional competence.
  • A university study found performance reviews make the giver and recipient less productive, but says the tone of the review (even a bad review) can make people feel upbeat and energized.

Read The Impact of Emotional Intelligence in the Workplace to learn more about putting Emotional Intelligence to work in your organization.

CLICK HERE to view what training  John K. Whitehead & Associates can provide in Behaviour EQ