JKWhitehead & Associates

Is Communication The Most Important Soft Skill?

“The most important thing in communication is hearing what isn’t said.”  Peter Drucker Is communication the most important soft skill? I believe it is, and it is why the focus of my practice is on interpersonal communications. I have found that even if a client’s initial interest is in exploring…

So, What Are These Things Called “Soft Skills”?

  ‘Politeness and civility are the best capital ever invested in business. Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly. The truth is, the more kind and liberal a man is, the more generous will be the patronage bestowed…