In her book, Conversational Intelligence: How great leaders build trust and get extraordinary results, Judith Glaser notes that 90% of all conversations miss the mark. That is to say, the giver’s intended information didn’t register with the receiver. One reason for this, according to Glaser, is because in many ways…
The Words We Use Have Meaning
Last week I wrote about how words have power; about how they have both a direct and, more often, an indirect way of impacting our emotions, and how we see the world. I used the example of phrases we often use and the messages those phrases can send, either negative…
The Words We Use Have Power
Over the past several months I have become more aware of the language, the words, I use in everyday conversations. Not only with other people but also my own inner conversations, the conversations we have with ourselves. I’m sure you know what I mean, it’s that little voice that pops…
Leadership at Its Core
As I continue to reflect on the topic of Leadership I am drawn again to the idea of what Leadership is at its core and how this relates to any and all of us. There is a misconception that to be a leader you need a title such as manager,…
Leading and Learning
Sasha Libolt, in a recent LinkedIn Pulse post asks the question, “How do you lead when your team is smarter than you?” This is a great question and one that can trip up a lot of managers. In her post Sasha provided three points: admit what you don’t know; know…