“The most important thing in communication is hearing what isn’t said.” Peter Drucker Is communication the most important soft skill? I believe it is, and it is why the focus of my practice is on interpersonal communications. I have found that even if a client’s initial interest is in exploring…
Are Soft Skills Learned or Inborn?
This is the third in a series of posts exploring Soft Skills and why they are so important to your success in any endeavour. Soft Skills: Nature or Nuture? Are you born with them or are they learned? It’s the old chicken and the egg argument, which comes first? A…
So, What Are These Things Called “Soft Skills”?
‘Politeness and civility are the best capital ever invested in business. Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly. The truth is, the more kind and liberal a man is, the more generous will be the patronage bestowed…
Networking 101
A typical networking interaction may go like this: “What do you do?” or “Tell me about your business.” What is your response? Are you prepared to answer in a way that will engage the asker, perhaps even to the point of persuading them to meet with you and ultimately purchase…
Leadership = Accountability
Some favorite sayings of small children are: “It’s not my fault…they made me do it…I forgot.” Some favorite sayings of small adults are: “It’s not my job…No one told me…It couldn’t be helped.” Dan Zadra said, “True freedom begins and ends with personal accountability.” If this is true for…