communication

How Do We Listen to Understand?

Stephen Covey said that we need to listen to understand not to respond. Communications is the foundational piece and building block that I use in my work with clients. It is the primary Soft Skill that everything else builds upon. Understanding who we are starts here. In this weeks Vlog…

Handling Communications During COVID19

How do we deal with the inundation of communications while working through the COVID 19 pandemic? The lines between home and office have been blurred and we are being overloaded with ZOOM calls and emails at all times of the day. This is causing higher stress levels on top of…

Article on Soft Skills published in SEAT Magazine

Excited to have one of my articles published in SEAT magazine, the publication of the Association of Luxury Suite Directors. I will be presenting at their conference this summer in Fort Worth TX. Possessing the technical skills required to execute job duties is only one part of being our best…

Communicate, Communicate, Communicate: The when’s & how’s

This week I discuss how and when we communicate with our direct reports and others. Keeping open communication and letting others know you are accessible is one of the keys to being a good leader. So, what are some of the things we can do to make this happen? John…