communication

The Importance of Saying “Thank You” and Why It Matters

I have been a follower of Marshal Goldsmith’s work since his book What Got You Here Won’t Get You There came out in 2007 and after I had the opportunity to participate in his two day workshop in 2008. Last fall I completed the Marshall Goldsmith Stakeholder Centered Coaching certification…

Interpersonal Communications: It’s Not What You Say, It’s How You Say It

 “Fluency in non-verbal communication can be as powerful a tool as masterful negotiating techniques or expert salesmanship” – Joe Navarro Have you ever experienced a situation where your partner in conversation is noticeably overbearing? Have you had a supervisor whose way of delivering instructions comes across as overly aggressive? You…

Moving from Hearing to Listening: Ask Questions

In last week’s post I discussed how communication is the exchange of information between two or more people. This week’s post focuses on the importance of questions not only to solicit the specific information you seek, but the way in which well-crafted questions can create the space for an engaging…

Interpersonal Skills: Making the effort to move from hearing to listening

We’ve all met that dynamic, charismatic person who just has a way of connecting with others, is influential and makes a lasting impact. In the next series of posts I will explore how we, too, can be an influencer by improving our communication skills and negotiation techniques. I’ll also provide…

Intentions and Expectations

Leadership is… making clear what are the Intentions and Expectations. A large percentage of my career has been in sales management and leadership, where I have been responsible for 30 or more direct reports at a time. Sales management, at its core, is about training and developing sales people to…