JohnKWhitehead & Associates

Leadership

Listening… The Secret to Communication

“Man’s inability to communicate is a result of his failure to listen effectively.”— Carl Rogers My previous two posts in this Soft Skills series have been about verbal and non-verbal communications: its nature of being a “two way street,” the need for both a sender and a receiver in order…

So, What Are These Things Called “Soft Skills”?

  ‘Politeness and civility are the best capital ever invested in business. Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly. The truth is, the more kind and liberal a man is, the more generous will be the patronage bestowed…

Networking 101

A typical networking interaction may go like this: “What do you do?” or “Tell me about your business.” What is your response? Are you prepared to answer in a way that will engage the asker, perhaps even to the point of persuading them to meet with you and ultimately purchase…