Communication is not just about what comes out of our mouths. In fact, what we don’t say — our body language and use of silence — often sends a louder message than the words we use or the intonation of our voice. So being aware of, and practicing, our non-verbal…
Interpersonal Skills: Making the effort to move from hearing to listening
We’ve all met that dynamic, charismatic person who just has a way of connecting with others, is influential and makes a lasting impact. In the next series of posts I will explore how we, too, can be an influencer by improving our communication skills and negotiation techniques. I’ll also provide…
Intentions and Expectations
Leadership is… making clear what are the Intentions and Expectations. A large percentage of my career has been in sales management and leadership, where I have been responsible for 30 or more direct reports at a time. Sales management, at its core, is about training and developing sales people to…