I’m sitting in the waiting room at the car dealership while my vehicle is being serviced. It’s going to be a few hours and since I live outside their catchment area for a courtesy drop off /pick up, I’m held captive. As I sit here I can’t help think of…
So, What Are These Things Called “Soft Skills”?
‘Politeness and civility are the best capital ever invested in business. Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly. The truth is, the more kind and liberal a man is, the more generous will be the patronage bestowed…
What is Trust in the Coaching Relationship?
One of the great privileges of being a coach is the opportunity to listen to and get to know other people on a very intimate level. This requires a significant amount of trust on the part of both the coach and the client. This is obvious for the client, as…
Collaborating towards an Impossible Future.
“Trust is at the heart of collaboration” Kouzes & Posner After a recent audited coaching session (a third party listens in on the conversation with permission from all parties to give feedback) the auditor asked me what I thought was my signature presence as a coach. I responded that I…