coaching

So, What Are These Things Called “Soft Skills”?

  ‘Politeness and civility are the best capital ever invested in business. Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly. The truth is, the more kind and liberal a man is, the more generous will be the patronage bestowed…

Collaborating towards an Impossible Future.

“Trust is at the heart of collaboration” Kouzes & Posner After a recent audited coaching session (a third party listens in on the conversation with permission from all parties to give feedback) the auditor asked me what I thought was my signature presence as a coach. I responded that I…