Communication is not just about what comes out of our mouths. In fact, what we don’t say — our body language and use of silence — often sends a louder message than the words we use or the intonation of our voice. So being aware of, and practicing, our non-verbal…
Interpersonal Skills: Making the effort to move from hearing to listening
We’ve all met that dynamic, charismatic person who just has a way of connecting with others, is influential and makes a lasting impact. In the next series of posts I will explore how we, too, can be an influencer by improving our communication skills and negotiation techniques. I’ll also provide…
Leadership is … Understanding Our Followers
At some point in the workshop I conduct on interpersonal communications skills using the SOCIAL STYLEs model, I invariably make the comment that with the knowledge all of the participants have gained during the session comes great responsibility; that with what they have learned about communication and behaviours comes the…