“Fluency in non-verbal communication can be as powerful a tool as masterful negotiating techniques or expert salesmanship” – Joe Navarro Have you ever experienced a situation where your partner in conversation is noticeably overbearing? Have you had a supervisor whose way of delivering instructions comes across as overly aggressive? You…
Interpersonal Skills: Making the effort to move from hearing to listening
We’ve all met that dynamic, charismatic person who just has a way of connecting with others, is influential and makes a lasting impact. In the next series of posts I will explore how we, too, can be an influencer by improving our communication skills and negotiation techniques. I’ll also provide…
Leadership Defined as an Elephant
Leadership can be described in many different ways. Just google “Define Leadership” and see how many results you get. For the course I’ve been teaching at UBCO, “Leadership in Complex Environments”, I asked the students (fourth-year Faculty of Management) to devise their own definition of leadership. In fact, throughout the…