‘Politeness and civility are the best capital ever invested in business. Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly. The truth is, the more kind and liberal a man is, the more generous will be the patronage bestowed upon…
The Impact of Values
How do your values impact your daily life? How do they influence critical incidents and interactions that you have? How do they inform the language you use and see the world? This week’s video blog post explores one person’s aha moment, where she realized through reflection that it was her…
The Little Things That Build Credibility
The Little Things That Build Credibility Building on my recent video blog post about Trust and Credibility (https://johnkwhitehead.ca/getting-to-trust/), in this weeks edition I tell the story of an interaction I observed with one of my clients and one of his direct reports. Sometimes it is just the little things that…
Bringing the Right Attitude:
What does it mean to bring the right attitude to work? What is the impact, positive or negative? In this week’s video blog post I talk about an example that came up in a leadership workshop I was conducting this past week with a colleague. _____________________________________________________________________________________ John Whitehead, coaches…
Getting to “Trust”
In this week’s video blog post I think about the whole are of “trust” – how do we get there? Kouzes and Posner in their work “The Leadership Challenge” observed how their Characteristics of Admired Leaders aligned with the work on source credibility by Berlo, Lemert & Mertz (1969). …