‘Politeness and civility are the best capital ever invested in business. Large stores, gilt signs, flaming advertisements, will all prove unavailing if you or your employees treat your patrons abruptly. The truth is, the more kind and liberal a man is, the more generous will be the patronage bestowed upon…
Bringing the Right Attitude:
What does it mean to bring the right attitude to work? What is the impact, positive or negative? In this week’s video blog post I talk about an example that came up in a leadership workshop I was conducting this past week with a colleague. _____________________________________________________________________________________ John Whitehead, coaches…
Getting to “Trust”
In this week’s video blog post I think about the whole are of “trust” – how do we get there? Kouzes and Posner in their work “The Leadership Challenge” observed how their Characteristics of Admired Leaders aligned with the work on source credibility by Berlo, Lemert & Mertz (1969). …
Finding the Time
This past week I was facilitating two days of leadership development to 13 leaders in a non-profit organization when the question of time came up. How do we find the time to get done what needs to get done and still have time to do “leadership” stuff? This week’s video…
Credibility + Vision = ????
Research has shown that people consistently select four characteristics to describe the leaders they would choose to follow. They are: Honesty. Inspiring. Competent and Forward-Looking (Kouzes & Posner, 2012). These four characteristics that followers expect of leaders add up to what communications experts freer to as source credibility (Berlo, Lemert…