In his book Coaching: Evoking Excellence in Others, James Flaherty (2010) stated that “language forms the basis for observation and it is, in fact, not possible to make any observation outside language” (p. 25). So how is language defined in this context? Flaherty’s contention is that “language is an orientation…
Handling Communications During COVID19
How do we deal with the inundation of communications while working through the COVID 19 pandemic? The lines between home and office have been blurred and we are being overloaded with ZOOM calls and emails at all times of the day. This is causing higher stress levels on top of…
COVID, Leadership & Communications
As a leader, how and how often we communicate during this pandemic is critical. Communicate often with transparency and allow space for staff to respond..
Article on Soft Skills published in SEAT Magazine
Excited to have one of my articles published in SEAT magazine, the publication of the Association of Luxury Suite Directors. I will be presenting at their conference this summer in Fort Worth TX. Possessing the technical skills required to execute job duties is only one part of being our best…